SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Urelectronix (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://urelectronix.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
deserves 5 stars!
High quality product. Color is great! Product arrived in time!
discount for is a great. i'm going to order it again as i was extremely satisfied with the purchase the last time
everything's up to standard
I'm glad i managed to find a reputable store where I can buy online
With such a low cost, has an excellent quality
Very fast delivery (4 days of placing your order). Device Super, very well Radzi wearing With cleans niem.
Satisfied buyer!
Everything corresponds to the description. Came quickly, delivery by courier to the door. The packing is whole (and packed already in two boxes. "Started" immediately, in 5 minutes of Test cleaning (vacuum cleaner 2 days before) I got half the capacity. In the kit there was no instruction for Russian. Wrote to the store-sent in 2 minutes! Then connected to the home network WiFi, now controlled from the phone. I'm happy with the goods, I recommend the seller.
so far this was my best choice
Excellent as the description, the robot arrived very fast, they sent me the water tank separately, that if it takes a little longer, but generally happy with the purchase I recommend
An exceptional value for money... This is our first robot vacuum cleaner and we are very satisfied with it. 120 m2 full floor tiled and the result is perfect. Only the small corners behind or under some furniture escapes it. The wet cleaning function is a little more (it still collects dust at the same time in a small bin). I recommend
Works very well
Everything is super. Реокмендую. Reviews of the ball on Ukraine. Priishov for 4 Wood. Z Odessa.
The order came in 7 days by courier to the door of the Volgograd region. The store immediately sent a capacity for water, and at the request of the instructions Ru. Connected through the app from the second time, the bad connection was Wi-Fi. The spouse is delighted with the assistant, cleaned up in the apartment for 45-55 minutes, in all available and unavailable places (collected a lot of garbage, the photo is attached). The seller is sociable. I recommend to buy such an assistant robot for all 200%. Let's see how much it will work, I'll add a review later.
This is my second robot vacuum cleaner, and there is something to compare. Tishi works, there is a timer for cleaning-the main thing is not to forget the container to clean. Thanks to the sensors does not die like the old one in the walls to Oduri, and before the obstacles unfolds. Only the legs of the chairs or table do not see. Cleaning does, draws a map, that is, does not eat in the same places, yes, and for one pass it is normal to clean. The only thing that does not remember the card and every cleaning all builds again. In a word after a few weeks of use is satisfied.
Clear machine
top quality, no drawbacks
Thanks for !
Excellent vacuum cleaner, well collects dust, garbage, three-room apartment all vacuum cleaner, also, to parents in odnushka moved, there everyone is happy, do not now bend with a regular vacuum cleaner!
Great. And how I used to live without him. advise. The vacuum cleaner is powerful 3000ra, bought for 12 times extra, because the dollar grew up. Everything is like it, it can both wash and vacuum, it's the most important thing. Seller responsive! For 4 days I brought the courier, I'm very happy with the purchase.
Quick delivery , well satisfied .Thank you store
It's so resonably priced I couldn't resist :-) Waiting for my parcel already!
wonderful deal
I was just looking where to buy online. thanks to the seller!