SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 185 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Urelectronix (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
the quality of is astounding
really happy with the purchase and the store
All is OK. arrived in good condition.
deserves 5 stars!
High quality product. Color is great! Product arrived in time!
Thank you, vacuum cleaner received. Came very quickly, delivered to the house.
The dust is cool. noise like a real vacuum cleaner. Obstacles see well, dust from the Palau pulls perfectly. Delivery from Russia but for some reason for a long time, 3 days was at the Courier.
After order in 5 days delivered. Packed very well. The England instructions are very clear. Mostly explanation with pictures. Coupled with Google home, this also works well. When putting into pleasantly surprised how much he had sucked.
Fantastic, I hesitated to buy it but it's worth it. It's a wonder. Communication with the excellent store sent me the instructions in Spanish. In 3 days in Spain
discount for is a great. i'm going to order it again as i was extremely satisfied with the purchase the last time
Order came quickly. Works decently, does not like carpets with fringe. Cleaning from hair after cleaning sometimes takes a few minutes.
Vacuum cleaner quietly, full charge is enough for about 150-180 square meters dry cleaning. Corners clean well, you can say directly licks! In the kit there are no batteries in the remote, but there are spare filters and brushes. The instruction for Russian is sent on request to e-mail. Delivery to Rostov region for 8 days by courier to the house. Shipping is tracked. I recommend the goods and the store! I will order more, as necessary...
Everything works well, price and unbeatable quality in 48 hours at home.
Great, very good device, delivery in 5 days. I recommend this store. Fully satisfied with competitive price
It's come very soon, it's great
Vacuum cleaner super, I am machwycona, my cats also
Waiting to try it thoroughly after nasvida, as it's a gift, the first impression is excellent
Perfect, quick shipping and excellent robot. This is my second order for a gift.
At the moment everything is perfect. Seller very well and the product at the moment works very well. We'll wait to see if it's still the same and it doesn't fail.
everything's up to standard
I'm glad i managed to find a reputable store where I can buy online
With such a low cost, has an excellent quality
Very fast delivery (4 days of placing your order). Device Super, very well Radzi wearing With cleans niem.
Satisfied buyer!
Everything corresponds to the description. Came quickly, delivery by courier to the door. The packing is whole (and packed already in two boxes. "Started" immediately, in 5 minutes of Test cleaning (vacuum cleaner 2 days before) I got half the capacity. In the kit there was no instruction for Russian. Wrote to the store-sent in 2 minutes! Then connected to the home network WiFi, now controlled from the phone. I'm happy with the goods, I recommend the seller.