SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 185 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Urelectronix (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A reasonably priced item with an excellent quality. That's a bargain!
I'm super happy, everything is great, quality sooooo amazing, good store, advice!)
loved it
Decent sound for such money, everything is connected, I recommend!
using this for a couple of days already. just as described!
This is a really inexpensive , the store offers are great
Headphones liked! And delivery to our edges is quite fast!
Hello, headphones came to my surprise quickly, thank the store and delivery service, headphones class, stereo, bass is normal, I recommend the seller!
Externally, they look more expensive than their price. The sound quality suits me, but if you need a super sound, take the headphones more expensive. The microphone does not shine, but if you take headphones only for music, you will not use the microphone. Pleased with the simplicity of pairing the ears and phone. It's so simple that you can easily explain to your grandmother how to do it. Delivery in 7 days by courier. Shop satisfied
Cool headphones all works came quickly
I'm truly happy with the purchase, it offers good value for money
The headphones arrived very quickly, less than a week after the purchase. For their price are good.
The order is delivered. the headphones are working, but the radio.... Only hissing. if this function is not important, you can take. to the store Thank you!!!
Good quality ! Looks amazing!
Thank you. The headphones look,, rich ,8, beautiful, only for some reason they are not firm (Luft) fixed on the rim. To the smartphone connected without problems, the sound is normal. TV headphones, sees ,8, but the pairing did not work. The goods were delivered on time and kindly packed. In general, I am very pleased. Price and quality accordingly.
The headphones are comfortable. I liked the color.
Very good quality, delivery fairly fast, I recommend the store. Excellent, five stars ..
I firstly bought when it was discounted, but I am sure I will order again, at least once more. Its quality is beyond compare
Good headset with all kinds of applications. Shipping very fast.
arrived in time and there are no defects. Goods meet the expectations.
For , discount isnt't even necessary. The price is already more than fair for the quality provided
The quality is excellent. Surround Sound. Really like it. Recommend.
great , totally worth waiting for