SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 185 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Urelectronix (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Thank you very much. It's all very good.
The product has just arrived. I haven't tested it yet--but it looks very good.
Excellent.
Delivery 1 week. The device is certainly cool, I did not expect this. Pleased with the instruction for Russian, without it, of course, it is more difficult to understand. Good plastic, massive. I checked while without water, the valve is perfectly closed, the air holds, well, how much could the mouth blow. The valve opens closed, everything is fine. Pleased with 8 watering modes for every day of the week. In short, I like everything, we are waiting for spring)).
As described
The timers came quickly. I will check in action only in the summer. In appearance as in the picture.
Delivery is very fast. Less than a week. Ball Valve, suitable for self-tapping from the capacity. The only thing seemed flimkovat compartment for batteries.
Delivery a week before the entrance. Instruction for Russian. Field tests next year.
I order not the first time. Last summer used for irrigation system. Everything works. This time I bought it as a gift. Nice little thing-instruction for Russian.
Good timer, 10 days delivery
Fast shipping. Workable. AKB nimg completely pull the drive.
Great Timer. Ordered delivery from Russia. I came quickly. Batteries are not included. On the inlet pipe there is a removable filter of rough cleaning. The maximum diameter of the open hole is about 9mm. Inside the device is installed a ball valve. Most of the battery energy will be spent only on its opening-closure. I took a drip watering for the equipment of the greenhouse. Water supply-self-winding from barrels. Further on the trunk pipes made of polypropylene, through tees to each plant on thin tubes, through adjustable and unregulated (8L, 4L or 2L) injectors. I ordered all this for Ali, too. Reviews of this timer are on YouTube, in setting up problems will not. Seller recommend.
Everything is fine, it came quickly to Mo, everything is programmed and triggered, thank you!
Everything is fine. Delivery time 1 week to Moscow. The quality is good, the timer works. I order the second one. The first bought from the same store last winter. Worked all season in the greenhouse perfectly, enough of one set of batteries for the whole summer (from May to September). I advise you to take
Got it Very fast.
Everything is fine!
Order received. Delivered after payment in 7 days. On November 11 I ordered, on November 18 I received, directly to the house. In appearance, the goods are quality, fully consistent with the description. Instruction in Russian.