SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 185 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location | *Estimated Shipping Time |
---|
United States | 10-30 Business days |
Canada, Europe | 10-30 Business days |
Australia, New Zealand | 10-30 Business days |
Central & South America | 15-30 Business days |
Asia | 10-20 Business days |
Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Urelectronix (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The parcel went about a month, packed very well, nothing is damaged. The product is satisfied, very interesting experience) if anyone is looking for a long time, where to buy glasses, I recommend this store. I advise immediately to make a lining between the phone and glasses for better focusing, I cut out of the cardboard box and set up, the difference is tangible. Pleasant use to all who purchased these glasses;)
It's already my second glasses, this checkout as most OK, recommend
I do not have enough lens breeding for complete comfort (the maximum width is not enough). And so the thing is cool, you can pamper yourself. With delivery from Russia fast, 3 days.
The child is just happy, everything works, though the delivery is long., but it's not the fault of the producer. Success and prosperity to your business. With the producer did not communicate
My younger brother is happy. very high quality.
Funny toy, the budget model is more than enough for immersion in the world of VR. Photos correspond.
It came in a week. Corresponds to the description. The children are delighted. The goods and the store to recoendouu.
Good product at a very affordable price. The gamepad works with bluetooth. They were well packaged and came with delivery in ten days.
Funny thing for fun for the evening. Sits comfortably. A little uncomfortable eyes. Lens calibration is a little short. In general, for a child or whether as a gift to a friend a thing is not bad.
Hi. Good. Worth the money. The remote control does not perform many functions. It works. Perfectly wrapped. Thanks to the store. He didn't cheat.
The goods went quickly, the courier delivered directly to work! The product fully corresponds to the description. Thank you, I was very pleased!
Delivery to Tatarstan 9 days. Everything works. I recommend the store in advance.
Everything is fine. Delivery is super!!!