SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 185 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Urelectronix (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Drone cool everything works The camera of course is not 4 K but will go I advise you at home for the first time not to run The remote is connected according to the instructions
Excellent!
the order came in 3 days from the date of order. This is a gift for my son, I think he will appreciate it. I will add later on use.
3 days delivery. Poland--->Holland . for beginners good drone to learn to fly. not for Pro's. camera works good. optical flow is drifting a little but as i say . for beginners very good drone. my son happy with it. thnx for fast delivery.
All ok.
Everything corresponds to the description, delivery Fast 14 days
Muy rapido,buen dron relacion calidad precio,el envio lo mejor,en 3 dias llego!
Because I could not track the item, I worried, but the article arrived safely before a plan. I am satisfied with a very wonderful product.
Wszytko Super such as ordered fast delivery
Came sdecom Dr apartment, a box of foam, inside everything in the pupyrka. Turned on, everything works
Better than good.
very happy. hope they sell spare parts
Very fast delivery. Drone is cool, cameras and all the systems are working. All batteries so far OK, but problem spotted with micro USB sockets (they are not too good quality - you should talk to supplier). Well formatted. all my batteries are working 10 minutes +/- 1 minute. The other problem I found are the propellers plastic guards falling off, however it is not very important. Great fun. Sometimes unstable flight but this can be cleared/reset. So far I am very happy and I hope it will be always like this.
good
The drone it's very beautiful. I go to try it
Great quality. Can take a decent hit even without the guards on. Easy to control. Sometimes has a mind of its own but it stands out as you get what you pay for. The camera quality is very good for the price but the connection distance is not great so keep that in mind. The connection distance of the drone and the controller however is magnificent and can go quite far.
I am testing it and it works fine. It has arrived in two days since I ordered it. Very good price for a good drone
I need further assistance on how to connect it to iPhone tho
Devo provarlo, nel frattempo la consegna è stata precisa e nei tempi giusti. A presto per la prova
Perfect little drone to learn flying and make some nice pictures of landscapes , friends and relatives. Couldn’t explore all the possibilities that came with the application but everything is ok , very steady flying, will not be easy to fly if the wind is superior to 15km/h. Kids and grown ups will have a lot of fun with it. You can buy with very good quality/price. Seller recommended !
thanks
Delivery is exactly a month, day to day in Belarus, Grodno. Very surprised and pleased that shipping by cdek postal agent. Just next to the point of issue. All according to the description. Packed in a box, inside still in a navel pack. Nothing is damaged. Quadrocopter checked-flies, everything works. At the time of purchase was the most adequate price, so the store recommend, if I need to order more from him.
Glad to have made this order, very correct and fast attention on shipping, thanks
Пришло быстро. Дома летать сложно, но можно. Еще не понял куда сохраняет видео и фото. В общем все неплохо пока. Если что дополню.
Description, store's services and delivery was awsome, unfortunatelly I tried the product before I confirmed recieving it. It was very bad choice! I would expect the product behaving about the same what I coud see on the video, but real experience is exactly oposite. It is imposible to fly this thing, it does not stay still at all so there is no chance to check nor enjoy any video. Useless dron and I wish to return it back! Im very dissapointed!