SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Urelectronix (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://urelectronix.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Cool drone. Took with 3 batteries-just enough to spoil.
Bon petit drone pour s’entraîner au pilotage. Il est bien stable et réactif. La rc est vraiment minuscule il faut dont un petit temps d’adaptation pour le prendre en main. Par contre ne soyez pas pressé plus de 2 mois pour le recevoir... et le vendeur qui ne cesse de dire qu’il est en route.
Долго, ооочень долго посылка торчала на границе. Продавец охотно отвечал на все вопросы.
Muito top perfeito sensacional
Thank you for the wonderful items.
Получил через 10дней, все отлично летает и работает - 5 баллов продавцу !
работает отлично, ребенок доволен.
It's OK. Thank you very much.
Excellent flight characteristics, and holds altitude and position impressively well! Highly recommended drone and store! Long postal time, probably because of Corona. Very satisfied, although one of the cables for multiple battery chargers were broken, soldering it myself. Thank you very much! ;-)
Vendedor muy lento, muy, muy muy lento. ha tardado casi 4 meses en llegar. Además vendedor pésimo, al ponerme en contacto con ellos tardaron mucho en contestar. La bolsa ésta bien para llevar tu mini dron, pero eso sí, cuando lo pidas espera sentado.
ok
Nickel, very good, thank you to the store
It is square for remote control and copter H36, but without Styrofoam use.
Everything is like in the description! Great toy! Seller recommend! Everything works.
Works, flies, for the first time a child - what he needs. Fell several times to the ground from 20 meters, remained intact. I am satisfied
Great toy!
excellent seller, excellent shipping, very happy with the purchase, it looks perfect !!!!!!!!!!!!!!!!!!!!!!!!!!! !!!!!!! 100 charactersssssss
Super, years is stable
The drone arrived very quickly in 13 days, the store was constantly in touch. This is one of the best sellers I've talked to. Thank you and recommend this seller:)
All right, just like the ad, I advise this store.
It took quite a long time, but it arrived good and works fine.
And I repeat: as a first drone-perfect! First I ordered a child, tried and ordered myself. Excellent training understanding how to control drones at all. At the same time, cheap and durable.
Good drone to start. Very slow shipping due to the coronavirus ... I already thought it would not arrive but after two months it arrived
I already got stuff I ordered a way after this. Even though nice toy to fly with.
It works well. Funny