SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 185 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Urelectronix (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
good product on a reasonable price
For my budget, is the perfect solution. This shop rocks!
There is damage to the wire on the bend (photo attached) Otherwise, everything works...
For any budget is a good choice
the delivery was very fast, faster than expected, very good! Very pleased with the term!
After a long search I can safely say it's the best price for out of all the other options.
Super headphones! Thank you for the fast delivery and great product!
first class item and service!
Headphones are excellent, with active use of the charge is enough for a day. Delivery by courier to door. It's been 18 days. Grade excellent! Thank you store. I bought them the third time.
For me I find it comfortable, hardly notice I wear it, I pressed it to fit my neck because it stopped very open, it connects quickly to the mobile. Perfect. Very happy.
Ordered 4.01 came 21.01. Packed perfectly. Sounds very good. I'm happy with the purchase. I recommend the producer.
Received the goods quickly. Sound quality is normal. And pretty loud. Connected to the phone without problems.
Got everything intact. Delivery 2 month. More than a month in Belarus. And so every parcel from China. Ordered in advance (in early November) for a gift for the new year. And received January 5th. "Thank you" to the customs of Belarus.
is good. I really like it.
Thank u! I was a little worried but the item is perfect!
I've bought discounted and can't be happier with a purchase
It's great that the store offers such a low cost for . Thanks!
Shipping is super fast! I'm buying the second headphones, for a child. Excellent quality!
Sooooo amazing!! I love it so much and would recommend! c: shipping was super fast btw** incredibly impressed and for sure buying from this store again!!
is a perfect value for money
Headphones quality, sound worthy, the first impression is good and even more. Five stars.
5 +++++. It's great! Sound, convenience, quality. In the ears to hold on well. Control at altitude. Long hold the charge. Delivery from Russia to maloyaroslavl 3 days, Courier. I do not regret that I bought these for a long time.
Unfortunately, one of the speakers did not work, but the store agreed to a refund, for which he thanks.
Ideal headphones, well hold the bass, everything works, without any defects!!! I recommend the producer!!!
The best part is free shipping :) Huge thanks to the seller!